I’m Registered Manager at the Leicester and Warwickshire branch. It is with great enthusiasm and dedication that I join this esteemed organisation, committed to providing exceptional care and support to individuals in our community.

In my role as Registered Manager, I will oversee all aspects of care work and the well-being of our care workers. My primary goal is to ensure that every client receives the best possible approach, regardless of whether they are new or long-standing members of our care family. I firmly believe in upholding the highest standards of care and promoting best practices in accordance with the guidelines set by the Care Quality Commission (CQC).

My vision revolves around creating a nurturing and compassionate environment where new and old clients feel valued and empowered. I recognize the importance of building meaningful connections with our clients, and I am dedicated to delivering person-centered care that addresses their unique needs and preferences. By actively listening to their concerns, fostering open communication, and involving them in the care planning process, I aim to create a supportive atmosphere where their voices are heard, and their choices are respected.

Additionally, I understand the crucial role played by our care workers in delivering exceptional care. It is my commitment to foster their professional growth and development, equipping them with the necessary tools and knowledge to excel in their roles. By providing comprehensive training, continuous support, and recognizing their contributions, we will build a cohesive team motivated by a shared dedication to providing the highest quality of care.

Compliance with CQC standards is a cornerstone of our service delivery. I will work diligently to ensure that all our practices, policies, and procedures adhere to the latest guidelines. Regular reviews and updates will be implemented to maintain our commitment to excellence, and I will conduct internal audits to monitor our progress and identify areas for improvement.

As a Registered Manager, I am passionate about driving continuous improvement within our organization. Collaboration, teamwork, and feedback are integral components of this journey. I actively encourage our clients and care workers to share their experiences, ideas, and concerns so that we can continuously evolve and enhance the services we provide.

I am resolutely committed to safeguarding the well-being and safety of our clients. Robust safeguarding procedures will be implemented, and I will ensure our care workers are trained to promptly identify and report any concerns. We will create a secure environment where our clients can flourish by establishing effective risk management strategies.

I am honored to be the Registered Manager at Valland Care and Support's Leicester and Warwickshire branch. I eagerly look forward to connecting with each of you, fostering strong relationships, and working together to positively impact our clients' lives.

Please do not hesitate to contact me with any questions, ideas, or suggestions. Together, we will strive to provide the best care and support possible.

Warm regards,

Kirsty Hudson

Registered Manager,

Leicester and Warwickshire branch